Returns & Exchanges

At Gaia Marketplace, we want you to be completely satisfied with your sustainable fashion choices. If your order isn't a perfect fit, you can return or exchange unworn items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original eco-friendly packaging, ensuring all tags are attached and the garment is in its original condition.

• 3.
  Ship It Back

  Affix the prepaid carbon-neutral shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.