Frequently Asked Questions

Everything you need to know about shopping with Gaia Marketplace

What is the standard shipping timeframe?

We offer carbon-neutral shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How can I return or exchange an item?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and initiate your exchange or refund.

Are your clothing materials sustainably sourced?

Yes, Gaia Marketplace prioritizes ethical fashion. Our collections are crafted from organic cotton, recycled polyester, and Tencel to ensure a minimal environmental footprint.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my Gaia garments?

To extend the life of your clothes, we recommend washing in cold water with eco-friendly detergent and air-drying whenever possible. Specific care instructions are located on the internal garment label.